Last updated: 15 February 2026

Who we are

Bro-Therm (“we”, “us”) runs this website bro-therm.co.uk (the “Site”).

If you have any questions about privacy, contact us at: info@bro-therm.co.uk

What personal data we may receive

We do not use a contact form on this Site.

If you contact us (for example by phone or email), we may process the information you choose to share so we can reply, prepare a quote, arrange a site visit, and provide our services.

Technical data (website logs)

When you visit the Site, our hosting/security systems may automatically log basic technical information such as your IP address, device/browser information, pages visited, and date/time.

We use this data for security, troubleshooting, and keeping the Site running properly.

Logs are kept for a limited period for these purposes.

Cookies

This Site may use essential (strictly necessary) cookies or similar storage items to help the Site work properly and stay secure.

We do not knowingly use cookies for advertising, profiling, or cross-site tracking.

Some third-party features or embedded content may set their own cookies or similar technologies, which we do not control.

You can view, block, or delete cookies in your browser settings.

How we use your data

We use personal data only to:

respond to your enquiry
prepare quotes and arrange site visits
provide and manage our services
keep the Site secure and working properly

Why we use your data

We use enquiry details to reply and prepare quotes / arrange work, and we use limited technical data to keep the Site secure and working properly.

How long we keep it

We keep personal data only for as long as necessary to respond to your enquiry or provide our services.

We may keep some information longer where we must do so for legal or accounting reasons.

Sharing your data

We do not rent or trade your data.

We may share limited data only with service providers who help run the Site (under confidentiality) or if required by law.

Your rights

Depending on your situation, you can ask to access, correct, delete, object to processing, restrict processing, or receive your data in a portable format (where applicable).

To make a request, email: info@bro-therm.co.uk

We may ask for proof of identity before we act on a request.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO).

Updates

We may update this policy from time to time. The latest version will be published on this page.