Privacy Policy

Last updated: 31 August 2026

Who we are and how to contact us

Bro-Therm provides external wall insulation, rendering, plastering and general building services. Bro-Therm is responsible for the personal information used for enquiries and customer projects.

For privacy questions or requests, email info@bro-therm.co.uk or call 0778 432 8136.

What information we collect

When you contact us, we may receive your name, phone number, email address, property address or postcode, photographs, measurements, project details and correspondence. If work goes ahead, we may also keep quotation, invoice, payment, guarantee and job records.

We normally receive this information directly from you, although we may occasionally receive relevant project information from another person involved in the work. You do not have to provide personal information just to browse this website, but we need enough information to respond to an enquiry, prepare a quotation or provide a service.

Why we use personal information

We use personal information to respond to enquiries, assess proposed work, prepare quotations, arrange and carry out projects, communicate with customers, issue invoices, provide guarantees and deal with questions or claims after completion.

The lawful bases we rely on are taking steps at your request before entering into a contract, performing a contract, complying with legal obligations such as tax and accounting requirements, and our legitimate interests in running the business, keeping appropriate project records, protecting our legal position and maintaining the security of our website and communications.

Sharing information and third-party services

We do not sell personal information. Where reasonably necessary, information may be shared with suppliers, web hosting or email providers, accounting or professional advisers, insurers, or public authorities to provide the service, run the business, protect legal rights or comply with the law.

If you choose to contact us through WhatsApp or Messenger, those services process information under their own privacy terms and may process information outside the UK. You can contact us by phone or email instead.

Website technical information and cookies

This website does not currently use analytics, advertising or behavioural tracking scripts and does not contain an online enquiry form. Our web hosting or security provider may process limited technical information such as IP addresses and request logs where necessary to deliver, protect and troubleshoot the website.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected and to meet legal, accounting or business requirements. The period varies depending on the type of record. Project, invoice and accounting records may need to be kept for several years, while enquiry information that does not become a project is removed when it is no longer reasonably needed.

Your rights and complaints

You may have rights over your personal information under UK data protection law. To exercise your rights, contact us using the details above.

If you are unhappy with how we handle your personal information, you can complain to the Information Commissioner's Office (ICO).